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FAQS

GENERAL 

DO YOU HAVE A PHYSICAL RETAIL STORE?

We do not currently have a storefront location. However, there are stores throughout the country that carry our line. Please emailinfo@fivedancewear.com with your city and state, and we can let you know if there are any stores near you. 

WHERE IS FIVE DANCEWEAR APPAREL MADE?

Everything from Five Dancewear is proudly manufactured in the fabulous USA.

 

PRODUCT + CARE INFO

HOW DO I CARE FOR MY FIVE DANCEWEAR?

We love fabric softener but dancewear does not! Machine wash delicate or hand wash cool, remove promptly and hang to dry. We highly recommend using light detergent hand washing for greater longevity. 

WHAT IS THE FABRIC CONTENT?

All fabrics consist of variations of nylon, spandex, and/or supplex. Every leo is fully lined and made with the highest quality of fabric and designed to stretch and mold to the body.

 

RETURNS/EXCHANGES

WHAT IS YOUR RETURN POLICY? HOW LONG DO I HAVE TO MAKE A RETURN?

Our return policy lasts 14 days from the delivery date of your purchase. A Return Form is provided with your order on the backside of the packing slip enclosed with your items. Once your return has been delivered to our facility, your return/exchange may take up to 5-7 BUSINESS DAYS to process, although often processed more quickly. To be eligible for a return, your item must be unused and in the original condition that you received it. Tags must still be attached. Five Dancewear reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received. To complete your return, we require the Return Form provided (on the backside of your packing slip) or a receipt or proof of purchase.

 

WHAT IS A BUSINESS DAY?

Monday, Tuesday, Wednesday, Thursday, and Friday are considered to be Business Days.

Please note that Business Days exclude any holidays that may land on the days listed above. 

HOW DO I GO ABOUT AN EXCHANGE?

Please see the Return Form on the backside of the packing slip enclosed with your order. If you lost your return form, you can download it HERE or email us atinfo@fivedancewear.com and we can send one to you. 

You will be responsible for paying for your own shipping costs for returning your item for exchange. You will not be charged again for shipping the new exchange out to you.We strongly recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

To return your product, you should mail your product + return form to: 

FIVE DANCEWEAR Attn: Returns Dept
40 W 500 S Ste. C
Bountiful, Utah USA 84010 

Once your exchange is processed, you will receive an order confirmation email as you did with your original order. Please allow 5-7 business days, although exchanges are often processed quicker.

I WOULD LIKE TO RETURN SOMETHING FOR A REFUND BUT THE CARD I USED TO MAKE THE PURCHASE IS NO LONGER ACTIVE. WHAT SHOULD I DO?

We will refund the original card as banks will reroute the refund on their end. If the card is expired or cancelled, your new card will be credited with the refund. In the rare case that you don't have a new card, the bank will usually send the refund to your bank account or contact you directly.

In the worst case that the bank doesn’t know what to do or how to contact you, they will contact us and we will happily work out an arrangement with you!

CAN I RETURN ITEMS THAT WERE PURCHASED ON SALE?

If they were purchased during a promotional sale, then yes! If item is purchased from the SALE section on the website and/or marked*Final Sale! Return for Exchange or In-Store Credit ONLY* then it can only be returned for an exchange or in-store credit as stated. 

I RECEIVED A DAMAGED ITEM, WHAT SHOULD I DO?

Claims for damaged or faulty items must be reported within 15 days of receiving your items to ensure proper credit. Please notify our customer service team by emailing a photo toinfo@fivedancewear.com along with the style name. They will respond within 1-2 business days to take care of you! 

MY ORDER DIDN'T GET TO ME UNTIL RECENTLY AND I MISSED THE 14-DAY WINDOW, AM I OUT OF LUCK?

Absolutely not! Exceptions can be made in instances such as this where our fulfillment service takes longer than usual to deliver your package. SimplyContact Us and we’ll be happy to help!

 

I PICKED STORE CREDIT AS MY REFUND METHOD, BUT I LOST THE CODE, CAN YOU HELP?

Yes! We keep a record of any gift card that is issued as store credit and can resend or recreate the code as needed, simplyContact Us. 

I WAS SENT THE WRONG ITEM; HOW DO I GET THE RIGHT ONE?

Please notify our customer service team by emailinginfo@fivedancewear.com with a photo of the incorrect item you received. They will respond within 1-2 business days to take care of you!

 

SHIPPING

HOW LONG DOES SHIPPING TAKE?

Five Dancewear is committed to processing orders promptly and we do our best to ship in-stock items within 1-3 business days after an order is placed, although most often shipped within one business day. Orders will take an additional 2-4 business days for delivery based on location using the standard shipping method. All standard packages are shipped via USPS Priority Mail.

Please note that Saturday and Sunday are not considered to be business days in all locations and you may or may not receive deliveries on said days depending on your location. Shipping costs are nonrefundable. 

*New Releases, the Holiday rush, Black Friday + other sales may delay this process during higher order volumes.* 

HOW LONG WILL IT TAKE IF I EXPEDITE MY ORDER?

Expedited shipping options are available. Orders placed before 9am MST will ship same-day. If orders are placed after 9am MST will ship the next business day. All other orders will likely ship next day. Please note that expedited orders may or may not deliver on Saturdays and Sundays depending on your location. Shipping costs are nonrefundable. 

I NOTICED THE SHIPPING ADDRESS I ENTERED WHEN PLACING MY ORDER IS INCORRECT. WHAT SHOULD I DO?

If you have not yet received a shipping confirmation email stating that your order has shipped, please emailinfo@fivedancewear.com immediately using the Subject: "URGENT ADDRESS CHANGE" and include your order number + correct shipping address in the body of the email.

If you have already received an email stating that your order has shipped, please check the tracking number in the email to see which courier was used to ship the package. Call your local office of the courier, give them your tracking number, and let them know the correct address of where you would like the package delivered. Unfortunately couriers don’t allow us (the sender) to make any changes after we have shipped your package.

 

DOES FIVE DANCEWEAR SHIP INTERNATIONALLY? HOW LONG DOES IT TAKE?

We sure do!Orders outside the USA are shipped via USPS Priority Mail International or DHL. International shipping typically takes 4-7 days, but can take up to 1-2 weeks depending on customs.International packages are shipped out with duties and taxes unpaid. We do not collect duties and/or taxes. Additionally, we cannot determine what the charges may be if any. We recommend contacting your local customs office regarding your country's custom policies before placing an order.

Local post offices may charge the recipient duty, taxes, and/or brokerage fees at time of delivery in the local currency. The recipient is responsible for all duties, taxes, and customs fees of the package.

Shipping time and estimated delivery dates can vary depending on location and package size. If there are any delays in receiving your package, we recommend contacting your local customs office as most undelivered packages are being held there.

 

YOUR ORDER

I PLACED MY ORDER BUT DIDN'T RECEIVE AN ORDER CONFIRMATION EMAIL. WHAT SHOULD I DO?

First check your spam/junk folder for the confirmation email. If it’s not there, then try adding info@fivedancewear.com to your email address book and check/search again. If you still don't see the order confirmation, the email address entered at checkout may have been entered incorrectly. Please email us at info@fivedancewear.com with the name in which you purchased + approximate time of order, and tell us the email address where you would like the order confirmation sent. We will check to see if the order didn't go through or if the email address was simply entered incorrectly at checkout. 

I TRIED MAKING A PURCHASE BUT THE ORDER DIDN'T GO THROUGH, BUT I SEE A PENDING CHARGE ON MY ACCOUNT. WHAT DOES THIS MEAN?

Purchases that are not processed due to a credit card declining because of credit limit, invalid zip code or invalid CVC number may still show up on your account as a pending charge. This charge however should drop off your account within a couple of days before any money is taken out of your account. 

WHAT DO I DO IF AN ITEM SHRUNK OR THE COLORING CHANGED WHEN I WASHED IT?

Due to the fact that we can't verify if the item washing instructions were followed; once an item has been washed it is ineligible to return for a refund. We recommend checking all items for specific washing instructions (hand-wash items should be washed by hand, never machine washed) before washing.

 

REFUNDS

HOW LONG DOES IT TAKE FOR ME TO RECEIVE A REFUND?

You will receive the funds from the refund in your account approximately 3-5 business days after the date on which the refund is initiated. (This is an aspect of how the banking system works and is out of our control.) Note that refunds may appear in the form of a reversal and can only be refunded to the original form of payment. In the case of a reversal, the original payment may drop off of your bank statement, and a separate credit may not necessarily be issued.

 

CONCERNS

ANY OTHER CONCERNS?

Please let us know how we can help! Email us at info@fivedancewear.com with any questions.

MY PACKAGE WAS STOLEN, WHAT SHOULD I DO?

We recommend contacting your local authorities immediately. Five Dancewear is not responsible for stolen packages.

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